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Delivering Package


Our delivery date is Monday to Wednesday every week, excluding holidays; if there is a major holiday or event, we will communicate the delivery date with customers separately.

We use UPS overnight early service to ship our fish to ensure that the fish you receive is healthy and full of vitality

We have unified shipping rates across the U.S. 39 USD.


  1. You will be asked to accept the same sales terms and conditions at checkout, so please take a few minutes to read through our sales policy effective May 1st 2022. Thank you.                                              

  2. The length of each fish is measured from the beginning of the head to the end of the tail.                                                                                                            

  3. Our shipping days are Mondays, Tuesdays, and Wednesdays excluding any holidays.  We may also decide to stop shipping a few days prior to a major holiday such as Christmas to ensure that there will not be any delays due to the overly large shipping volumes at UPS.                                                                                                     

  4. Your fish will be fasted for at least two days before shipping to minimize water pollution inside of the bag during transit.               

  5. We will confirm your availability to receive the fish prior to shipping and provide you tracking info once the label is generated.                                                                                                                                                      

  6. ​We only have one of each listed fish available.  We do not only provide sample or stock photos.  The fish you see in the pictures and video is exactly what you will receive unless otherwise specified in the despcrption in any particular lot.                                                                                                                                                           

  7. We sometimes offer several fish in a group.  We won't be able to break up the group for you to pick an individual fish.                                                                                                                                                                

  8. We currently do not offer auction style of sale.  You can purchase any fish as soon as you are ready.  The sale will only be confirmed once you have confirmed your payment through the shop.  Adding the fish to your basket is not considered completing a sale, therefore the fish will still be available for other customers to purchase unless you have completed the payment process.  We will not be able to hold a fish for you without a confirmed payment.                                                                                                                                       ​                        

  9. Although very rare, there could be occasional incidents that two customers go through the checkout process at the same time and purchase the same fish.  If it happens, we will honor the s​ale to the customer who completed the payment process first.  If you were the second customer who paid for the same fish, we will notify you and provide a full refund.  You could also request for replacement fish if you prefer.  We will provide you pictures and videos of other fish and complete the sale for you.                                                                                                                                                                                              ​

  10. Mistakes do happen, although extremely rare, that we place the wrong fish in your box.  In this case, we will either refund you the price of the fish or provide you replacement fish.  In the case of providing replacement fish, we will send you pictures and video of other fish, after receiving your agreement, we will ship replacement fish to you at no additional charge.                                        ​                                                                                                                                   

  11. We guarantee live arrival only as we have no control over the environment of the fish once they reach your home.  Of course, we want to make things right for you and give you plenty of confidence shopping with us.  Any minor scraps, tears, or discoloration caused by shipping should be temporay and would heal up quickly.  Although very rare, if there is irreversible permanent cosmetic damage to the fish, we will compensate you appropriately, but this will be on a case-by-case basis.  If there is visible damage to the fish, please provide a video within three hours of FedEx or UPS documented delivery time, with the fish still in the unopened bag showing the damage.  Once the fish is out of all the bags, we won't be able to take your claim.​                                                                                                                          

  12. Again, it is very rare if a fish should arrive dead.  If it happens, please notify us and send us a video within three hours of FedEx or UPS recorded delivery time.  The video should clearly show the bag unopened with the deceased fish inside.  We will review the video as soon as possible.  Once we confirm the report, we will provide a refund of the price of the fish back to you.  You could also request for replacement fish which we will provide you pictures and video for you to pick another fish.  Once agreed by you, we will complete the replacement process at no additional charge.   We will always be reasonable and try to make things right for you.  However, we will not be able to compensate you if it is due to your negligence, such as leaving the box sitting outside in extreme weather for more than a few hours.                                                                      

  13. ​We ensure that your fish are in good health and free of parasites prior to shipping.  We stand behind our quality guarantee.  We will provide you helpful good to know information to guide you through the initial acclimation of your new fish.  However, it will become your full responsibility to care for your fish once they arrive at your home.                                                                                                                                

  14. All of our fish are healthy prior to shipping.  If your new fish exhibit visible symptoms of discomfort right after arrival, you will need to contact us within a day after arrival with a video to show your fish and your tank.  After we determined that it is due to a water issue on your side, you would need to show us an uploaded video on YouTube showing the time stamp of 3 days prior that you started to age your water including adding a good conditioner and good agitation by air-stones.  We will also need to see a YouTube video of how you acclimated your fish upon arrival.  Without the videos proving that you followed our process, we will not be able to compensate you if there is a death of your fish.                                       

  15. Shipping is what a customer pays to transport his/her fish from our farm to the home.  We do not provide a refund on shipping in any case.                                                                                                                                                                        

  16. We can only provide you purchase recommendations on our own fish.  Please do not bring other vendor's fish to us and ask us to help you with your purchase decision.  It is disrespectful to other vendors and could possibly create conflict of interest which we would want to avoid.                                                                                    

  17. Please ask us any questions you have prior to your purchase.  The sale is final if you have completed your payment process and the fish is available. There is a 50% restocking fee (shipping cost not included) if you wish to cancel your order prior to shipping.  Once the courier has picked up the fish from our farm, we will not be able to accept cancel order or return request.                                                                                                               

  18. We choose to ship with UPS as they provide the highest quality of shipping services.  There will be unavoidable occasional delays at the couriers.   If delivery is not available at regularly scheduled time, the courier will re-attempt delivery at a later time.  It will become your responsibility to ensure that you or someone will be available to receive or pick up the fish.  If the fish arrived dead, policy number #12 will apply.                                                                                                               

  19. It is not our desire to hold fish for a prolonged period of time post payment, however, we understand that sometimes you need longer time to prepare for new fish arrival.  We can hold your fish for you for two weeks post-purchase.  If you are unable to take delivery within this time frame, we have the right to offer the fish to another customer.  We either provide you a refund of 50% of the original  price of the fish if you decide to take a refund or we can provide a replacement fish at equal value of the original price of the fish.                                                                                                                                                                                                                      

  20. Any promotional sale offer is only valid for all in-store available stock and during the offer time limit.  It does not apply to special, previous, or future orders.                                                                                                   

  21. We will bag fish based on necessity which means fish could be bagged individually or in multiple numbers based on the safety of fish during travel.  If you wish to have each fish bagged individually, we will charge a $58 bagging and shipping fee for each extra bag we will need to put the fish in.  We try our best to keep the shipping cost down, so every increase in dimension or weight of the box will inccur additional charges with the couriers.                                                     

  22. As some of the colors on fancy goldfish may be transitional and not permanent, we are only able to describe and present the physical characteristics of each fish at the time of sale and not able to guarantee that the colors or color patterns will be permanent.                                            

  23. We appreciate your business and support of our work.  Taking care of a live animal may not be easy at times, we therefore ask that you follow our instructions provided when caring for your new fish.  We will take full responsibility of the health of our fish and provide compensation if it is indeed our fault.  However, if you choose not to follow our instructions, we then will not be responsible for your new fish if they fall ill(especially the very important steps of aging your water as well as the full two-week quarantine).            

  24. ​Your new fish must be quarantined for two weeks.  In these four weeks you could have the opportunity to keep a close eye on them as well as allow them to have ample amount of time to recover from transit.  Fish of different varieties and from different sources have different tolerance level.  If you decide to mix stock after the two-week quaratine period, you are doing it completely at your own discretion.                                                                                                       

  25. We have the right to refuse a sale to anyone at any time.  If a sale is refused, the order will be refunded excluding merchant fees to a payment provider.                                                                                                  

  26. Fish can have one anal fin, two anal fins, or asymmetric anal fins.  If you have particular requirements for anal fins, please confirm with us before purchase.                                                                                      

  27. The sex of fish is not known unless indicated in the notes section of each fish                                                                                                          

  28. There is no discount available outside of our discount sale programs in the store.​

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